Lasting Impressions – Page 3

It’s Time To Respect Your Clients

I’ve come to the realization that most service-based business professionals don’t respect their clients. It could even be said that you hold contempt for the very clients on whom you depend on for financial success and economic well-being. That’s disturbing to consider, but I think it’s true.

How do I know you’ve lost respect for clients? Because you don’t tell them how your work benefits them. Furthermore, you’re willing to work on projects that are just outside your best skill set all because you fail to stand on solid positioning.

Proper Positioning Can Solve Lots of Problems

Why did you get into business? Without knowing you what you do, I’d guess that you like to solve problems. Very specific problems for very specific customers. You solve these problems not only because you like to, but you do it to earn an income. This is where many service-based businesses fall short of performance expectations. Because the fewer client problems you solve, the less profitable you are, and the more dissatisfied you become. Want to solve more problems, and earn more income? You need to be properly positioned in the marketplace.

Brand Confusion Is Killing Your Business

It’s risky to ignore the ways your brand influences your business. The consequences can be long lasting and detrimental. And you don’t even realize it’s happening.

Want to Feel Like A Super Hero? Hire an Expert.

Most days, we jump at the chance to make clients feel super when we solve their marketing challenges together. Like put-on-a-cape-and-leap-over-tall-buildings super! That job is even better because of the stellar independent creatives in our network. We each focus on our best skills to do our best work, and clients benefit from our collective efforts. (By the way, Giba Group continues to grow our virtual office of independent creative professionals!)

Referrals: The Perfect Way to Share the Love

Have you ever received a written “thank you” note? It could have been from an employer telling you how great you did on a special project, or from your favorite client about the team that worked on a new building, ad campaign, or even a thank you for the referral you gave to them.

Referrals and testimonials are often forgotten ways to generate a substantial amount of potential business. It’s time to rediscover the possibilities.

Emails and Phone Calls: What Did You Say?

Years ago, the predominant form of business communication was the formal business letter. The texture and color of the paper, the appeal of the logo, and the reverence given to content and grammar was essential. Everything had to be just perfect; two spaces here, three returns there, and never closer than a half inch from the bottom. Formal business correspondence had VERY specific rules and etiquette, including who typed the letter. A poorly written letter and improperly addressed envelope was a direct reflection on you and your company, also known as your brand.